Needs From: ILM Volunteer Hub

The Data Entry Volunteer is responsible for reviewing client files and accurately entering contact information and records of services provided into the Salesforce database. This position is responsible for updates to demographic information and cross-checking data to ensure accuracy and consistency.

Key Responsibilities: 

Input clients visit details accurately into SalesForce databaseUpdate contact information as needed (phone, address...)Maintain data privacy and securityTrack pledges and note flagged needs

Qualifications: 

Proficiency with office technology Strong communications skills Strong skills with Google Docs, Word, Spreadsheets Ability to assist individuals and guide themSensitivity to classified information

If you have a sharp eye for detail and care about getting things right, the Help Hub needs you for a few hours on Thursday afternoons.

The Filing and Administrative Assistant

Key Responsibilities: 

Review SalesForce entries for the week - correcting anything missedMaintain data privacy and securityTrack pledges and note flagged needs

Qualifications: 

Proficiency with office technology Strong communications skills Strong skills with Google Docs, Word, Spreadsheets Ability to assist individuals and guide themSensitivity to classified information

The Advisor meets one-on-one with clients to discuss their individual situations and provide support in their best interests. This role requires the ability to handle sensitive client conditions with professionalism, empathy, and respect.

Key Responsibilities: 

Review and ensure intake forms are completed in entiretyDetermine immediate need and how best to mitigate the crisisMake sure required documentation is collectedOffer guidance to other support servicesDocument pertinent information on intake formCommunicate pending action or resolution of crisis clearly with staff and on intake formPractice empathy and avoid judgment

Qualifications: 

Proficiency with office technology Strong communications skills Ability to prioritize and manage multiple responsibilities Ability to assist individuals and guide them Sensitivity to classified information

The Greeter is the first point of contact at the Help Hub, welcoming all visitors upon arrival. They provide intake forms for clients to complete before seeing an advisor and will assist visitors with filling out form when needed.  

Key Responsibilities: 

Warmly welcome each visitor Sign visitors in on the clipboard and copy Photo ID Check SalesForce for returning clients and pull existing files Keep the tone uplifting and trauma-aware Inform staff of any urgent needs or accessibility issues Make sure that the Intake Form is completed prior to advisor meeting  

Qualifications: 

Sensitivity to confidential information Strong situational awareness Advanced or strong communication skills Excellent written and verbal communication abilities