ABOUT THIS ROLE
The ILM Volunteer Hub lives in the lobby of the Harrelson Center, a building that serves as a gateway to nonprofit services for a wide cross-section of New Hanover County residents. Many people passing through are there to access those services. But many are also looking for a way to give back, to connect, to find their place in the community. The Hub Ambassador’s job is to be a kind, approachable presence who recognizes those people and opens a door for them.
Your focus is specifically on people who are curious about volunteering or who stop at the ILM Volunteer Hub table. Volunteers in this role staff a table near the building entrance during set weekly hours, representing the ILM Volunteer Hub with warmth, knowledge, and good judgment about when and how to engage.
WHAT YOU’LL DO
Staff the ILM Volunteer Hub table in the Harrelson Center lobby during scheduled weekly hours
Engage individuals who stop at the table or express curiosity about the ILM Volunteer Hub
Explain what the ILM Volunteer Hub is, how it works, and what kinds of volunteer opportunities are available through partner organizations
Help interested visitors sign up on the Get Connected platform on-site
Answer common questions about VLL’s mission and programs
Keep the VLL table tidy and stocked with materials during your shift
Log visitor interactions and walk-in traffic using VLL’s simple shift tracking system
Know we are here to support you every step of the way.
WHAT WE’RE LOOKING FOR
A genuinely warm and approachable presence
Reliable
Self-sufficient and comfortable working independently
Comfortable with basic technology as you’ll be helping visitors navigate the Get Connected platform
Professional and respectful in a shared building environment as you’ll be a regular presence at the Harrelson Center and a representative of VLL while you’re there
SKILLS & EXPERIENCE (not required but helpful)
TIME COMMITMENT
This role requires a consistent weekly commitment during the hub’s set open hours. Exact days and times will be confirmed prior to launch and coordinated with your availability. Shifts are typically 2–4 hours. Reliability is the most important quality for this role — the hub table is only as valuable as the consistency of the person staffing it.
Note: Before your first shift, you’ll receive a thorough orientation covering our mission and programs, a full walkthrough of the Get Connected platform, guidance on how to engage visitors, and clear protocols for anything outside your scope. You will always have a direct line to the Executive Director during your shift.
WHAT YOU’LL GAIN
A front-row seat to the diversity of people and needs flowing through one of Wilmington’s most active nonprofit hubs
Experience in community engagement, nonprofit operations, and volunteer coordination
Deep familiarity with the ILM Volunteer Hub platform and the partner organizations on it
A verified volunteer record and VLL recognition as a founding launch team member
