Welcome to the ILM Volunteer Hub!

Everything you need to find opportunities, log your hours, and track the difference you make in Wilmington.

1) Create Your Account

Sign up and complete your profile so you can track your volunteer impact and stay connected with local nonprofits.

Sign up at ilmvolunteerhub.org


Watch step-by-step tutorial video here

2) Find Opportunities (Needs)

Browse volunteer roles from nonprofits across the Wilmington area. Filter by cause, date, or location to find the right fit for you.

Learn how to find & respond to opportunities

3) Log Your Hours

After you volunteer, submit your hours directly in the Hub to build your personal impact record and help nonprofits report their community reach.

Learn how to log your hours

4) Cancel a Shift

You may have signed up for a shift you can no longer volunteer for. To cancel that shift, follow the steps below.


From the website:

  1. Log in, Click on initials in top right corner, choose view profile

  2. Click on Volunteer Schedule, find shift on calendar, click on that shift

  3. Click on Manage My Responses, Scroll down to list of Volunteer Responses

  4. Under Options, click on Select an action and choose unregister from list

  5. Choose a reason for cancellation, leave a note, and click confirm cancellation


From the mobile app:

  1. Go to Causer app

  2. Log in

  3. If the shift that needs to be cancelled is in the current week, click on the day to bring up the response. If it is further in the future, click on My Schedule at the bottom of the screen. 

  4. Click on Need shift. The upcoming shift will be in the green box. Click on X to cancel that shift or click on View All My Shifts to cancel another confirmed shift. Find the shift under confirmed shifts and click on cancel sign-up. 

  5. Select a reason and leave a note, then click yes, unregister. 

5) Complete Any Requirements

Some volunteer roles may require a waiver, background check, or short training before you begin. Complete these in the Hub when prompted.

Learn about waivers & qualifications

6) Additional Help

How to Join the Site 

How to Update Your Profile 

How to Reset Your Password

Navigating the Volunteer dashboard 

Seeing Your Volunteer Resume

Using The Causer App: Volunteers 

Helpful resources

Volunteer Help Center Step-by-step guides for everything you need to know as a volunteer on the platform.

Video Tutorial Library Watch short walkthroughs of key platform features — great if you prefer learning by watching.